Even as administrations prepare to change hands, the CFPB announced changes to its executive team.
Matthew R. Bettenhausen serves as Senior Advisor and Counselor to the Director. Mr. Bettenhausen has over 17 years of federal service, principally as an Assistant United States Attorney with the Department of Justice in the Northern District of Illinois (Chicago). There he served as Associate Chief of the Criminal Division and Acting Chief of Appeals, among other supervisory positions, and engaged in many complex financial crime investigations and prosecutions. Mr. Bettenhausen earned his B.S. in Accountancy (currently a licensed CPA in Illinois) and J.D. from the University of Illinois Urbana-Champaign.
Chris Chilbert is the Chief Information Officer in the Bureau’s Operations Division. Mr. Chilbert has more than 20 years of federal service. Before joining the Bureau, he served as Assistant Inspector General for Information Technology at the U.S. Department of Health and Human Services’ Office of Inspector General where he led their adoption of modern management practices and technologies. Mr. Chilbert is a veteran of the U.S. Navy submarine force. He earned a Bachelor of Science in Systems Engineering from the U.S. Naval Academy and a Master of Business Administration from the College of William and Mary.
Janis K. Pappalardo is the Associate Director for Research, Markets and Regulations. Prior to joining the Bureau, Ms. Pappalardo served as Assistant Director for Consumer Protection at the Federal Trade Commission (FTC). In that capacity, she led the only division in the FTC’s Bureau of Economics devoted to the consumer protection mission. Ms. Pappalardo has served at the FTC for more than three decades and started as an economist conducting and initiating independent analyses on consumer protection matters. Ms. Pappalardo earned her doctoral and master’s degrees from Cornell University and bachelor’s degree from The Catholic University of America.
Donna Roy is the Bureau’s Chief Operating Officer. Her management experience of over 35 years spans working with Fortune 200 Financial Services companies through small, start-up experience as an entrepreneur. Ms. Roy served previously as the Bureau’s Chief Information Officer. Before joining the Bureau, she served for 13 years in several positions of increasing responsibility at the U.S. Department of Homeland Security, with leadership excellence recognized by both industry and federal government awards. She has over 20 years of federal government experience as a leader focused on innovative, customer-focused solutions within dynamic environments. Ms. Roy is a United States Marine Corps veteran. She is a graduate of Wades College in Dallas.
Deborah Royster is the Assistant Director, Office for Older Americans. Before joining the Bureau, Ms. Royster served as Chief Executive Officer of Seabury Resources for Aging, a nonprofit organization that provides affordable housing, transportation, care management and other support services to older adults and family caregivers in the Washington, D.C. region. Ms. Royster is a graduate of the University of Maryland and the University of Virginia School of Law.