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On Wednesday, January 3, 2024, the IRS sent a notice that
[o]n December 28,2023, [the IRS IVES team] recognized technical issues on the Income Verification Express Services (IVES) E-Fax system. Faxed requests that have failed transmission will need to be resent for processing.
Currently, we’re seeing about 50% of fax transmissions fail for various reasons such as “Fax Number Busy,” “No Answer at Fax Number,” and “Transmission Error.”
Participants are welcome to continue submitting their faxes until the transmission(s) are successful. Successful transmissions have made it into the processing queue and will be worked in first-in, first-out order.
We are currently working to resolve the issue with those failed transmissions. We apologize for any inconvenience this may have caused.
Additional information will be provided as necessary.
IRS IVES Team
That December 28 notice is also available here: 2024 01 02 – Policy Update.
On January 11, 2024, 14-days after the issue was first discovered, the IRS announced that “the fax lines were restored on the evening of January 10, 2024, around 8:30 PM ET.” The IRS added that IVES “[p]articipants are welcome to re-submit any transcript requests that previously failed or received a busy signal. Transcript requests will be placed in the processing queue and will be worked in first-in, first-out order.” The January 11 notice is also available here: 2024 01 11 – Fax Restored Notice.
IRS notices are archived online outside the U.S. Government here.