Important Metro 2® Guidance: Reporting Accounts for Consumers Affected by Natural Disasters

The Consumer Data Industry Association (CDIA) is sending this notice to remind lenders and creditors (“data furnishers” or “furnishers”) how they can work with their individual customers to address financial problems that consumers may be experiencing as a result of natural or declared disasters, or for other reasons. This Metro 2® announcement is a reminder to all data furnishers that there is specific guidance available for furnishers who report information about consumers where (1) consumers’ accounts are affected by natural and declared disasters (FAQ 58), or (2) consumers’ accounts placed in forbearance as a result of a natural or declared disaster, or for other reasons (FAQ 45).  Please review this announcement and guidance closely.  For additional questions about data reporting in the Metro 2® Format, please contact CDIA and the Metro 2® Task Force at metro2info@cdiaonline.org; or contact your consumer reporting agency representatives directly.

As a reminder this guidance is separate from the CARES Act guidance also available for consumers impacted by COVID-19 and have been granted an Accommodation.  That guidance and anything related can be found on CDIA’s COVID-19 page.