Entities

National Consumer Law Center (NCLC) (26)

Topics and Issues

Financial inclusion (22)

Limited English Proficiency (LEP) (10)

In October 2020, CDIA responded to NCLC on financial inclusion and serving consumers with limited-English proficiency (LEP). In that letter, CDIA noted that it, and its largest members, Equifax, Experian, and TransUnion strongly support and are actively advancing financial inclusion. The nationwide credit bureaus have a strong track record of assisting consumers in languages other than English. CDIA is writing in response to the letter the National Consumer Law Center (“NCLC”) and several other organizations sent on October 19 to the nationwide consumer reporting agencies and CDIA. This letter highlights the credit bureaus’ consumer assistance and financial inclusion efforts and encourages you to join us in lowering the barriers to alternative data reporting. This letter also outlines the legal obstacles that limit the nationwide consumer reporting agencies’ ability to provide credit reports in languages other than English.