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In February 2023, the Bureau issued a blog (Elizabeth Bond-Soukup, Carmen Cruz, and Stephanie Osan) about how it “want[s] to ensure that financial products and services are accessible to all consumers, including those with limited English proficiency – and that means first ensuring that our own resources are fair, equitable, accessible and easily understood.”
The Bureau notes in today’s blog that “consumerfinance.gov already offers content and resources in eight languages besides English, including Arabic, Chinese, Haitian Creole, Korean, Russian, Spanish, Tagalog, and Vietnamese.” The Bureau has “launched [a] newly redesigned website landing pages Arabic, Chinese, Haitian Creole, Korean, Russian, Tagalog, and Vietnamese, that seek to make it easier to navigate CFPB tools and resources and learn more about the banking and financial systems. The pages include commonly used financial terms and acronyms.” The blog points out that the Bureau “accepts complaints in 180 different languages about a financial product or service, and these redesigned landing pages provide a more detailed explanation of that process, so consumers know what to expect” and that the CFPB’s goal is to “improv[e] language access for LEP consumers and for those assisting them with financial matters remains a long-term priority and this is just our first step. We are excited to continue this work, so all consumers have access to a fair, competitive safe, equitable financial marketplace.”