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| Topics and Issues |
On February 14, 2024, the IRS announced that one week earlier, on February 7, it
identified technical issues on the Income Verification Express Services (IVES) E-Fax system that appear to have begun Saturday[sic ,] January 20, 2024. Some faxed requests that were successfully transmitted to the IRS experienced a routing issue as some batches were corrupted before entering the processing queue. The issue was resolved as of February 13, 2024, at 8:00 AM EST.
As a result, any original batches that were submitted prior to February 13, 2024, at 8:00 AM EST that have not received an acknowledgement [sic] or received their results/rejection will need to be re-submitted. Additionally, any disputes that were submitted to the dispute line prior [sic: to] February 7, 2024, at 4:00 PM EST that have not been processed will need to be resubmitted. Please ensure any re-submissions utilize the original coversheet, batch content and batch number to prevent duplicate processing and/or billing issues. Any original submissions will need to be resubmitted to the normal processing line; any disputes will need to be resubmitted to the dispute line.
According to this notice, the technical issues began on Saturday, January 20, 2024, were discovered on February 7, and reported on February 14, noting the matter was fixed on February 13.