Join CDIA and Scott Steckel, Stakeholder Engagement Program Manager, CFPB Office of Consumer Response, as we explore the journey of a consumer complaint from inception to closure. The discussion will focus on the CFPB’s complaint process including CFPB expectations for companies and tips on using the CFPB Company Portal to manage complaints. This event includes a live Q&A session moderated by Francis Creighton, President & CEO at CDIA.
Discussion Topics include:
- A description of the eight (8) response categories available to companies
- A deep dive into the administrative response process, including options for companies to identify complaints when further review by the CFPB may be needed
- What the CFPB does after the company responds
- The CFPB’s public facing Consumer Complaint Database
Date/Time: June 17th at 2:00 pm ET, 1:00 pm CT, Noon MT, 11:00 am PT
Duration: Approx. 60 min.
This is a LIVE-ONLY Event. There will be no recording available.