Join CDIA and Scott Steckel, Stakeholder Engagement Program Manager, CFPB Office of Consumer Response, as we explore the journey of a consumer complaint from inception to closure. The discussion will focus on the CFPB’s complaint process including CFPB expectations for companies and tips on using the CFPB Company Portal to manage complaints. This event includes a live Q&A session moderated by Francis Creighton, President & CEO at CDIA.